Refund Policy

1. Eligibility for Refunds

Refunds may be granted under the following circumstances:

• If a technical issue with our service prevents you from accessing critical features, and we are unable to resolve the issue within a reasonable timeframe.
• If you are charged incorrectly or for services you did not subscribe to.
• If you cancel your subscription within the specified refund-eligible period, as outlined in your subscription plan.

2. Non-Refundable Items

Refunds will not be issued for:

• Partial months of service after cancellation.
• One-time setup fees or custom development costs.
• Issues caused by user error, including incorrect input of data or failure to follow documentation.

3. Refund Request Process

To request a refund, please follow these steps:

• Contact our support team at support@dsacrm.com within 7 days of the issue or payment.
• Provide details of your request, including your account details, payment information, and the reason for your refund request.
• Our team will review your request and respond within 3-5 business days.

4. Refund Timelines

• Approved refunds will be processed within 7-10 business days.
• Refunds will be issued to the original payment method used during the transaction.
• Please note that your bank or payment provider may take additional time to reflect the refund in your account.

5. Subscription Cancellations

• You may cancel your subscription at any time. However, cancellations will only take effect at the end of the current billing cycle, and no refunds will be issued for unused portions of the subscription.

6. Changes to This Refund Policy

DSACRM reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated Effective Date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

7. Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact us at: